Cookie Policy

Last updated: November 14, 2025

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our Service.

2. How We Use Cookies

HelloIMG uses cookies for various purposes. Essential cookies are necessary to provide the service and are used based on necessity (GDPR Art. 6(1)(b)) and/or our legitimate interests in secure, reliable operation (Art. 6(1)(f)). Non‑essential cookies (e.g., analytics) are used based on your consent (Art. 6(1)(a)). You can withdraw your consent at any time.

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, authentication, and maintaining your session.

  • session_id: Maintains your logged-in session
  • csrf_token: Protects against cross-site request forgery attacks
  • auth_token: Authenticates API requests

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences.

  • user_preferences: Stores your UI preferences and settings
  • language: Remembers your language preference
  • theme: Stores your theme selection (if applicable)

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. Analytics cookies are only set after you accept them in our cookie banner.

  • _ga: Google Analytics - distinguishes users
  • _gid: Google Analytics - distinguishes users
  • _gat: Google Analytics - throttles request rate

2.4 Performance Cookies

These cookies collect information about how you use our website to help us improve performance.

  • performance_metrics: Tracks page load times and errors
  • api_metrics: Monitors API performance

3. Third-Party Cookies

We use services from trusted third parties that may set cookies on your device:

  • Google Analytics: Website analytics and usage tracking — Privacy, Cookies
  • Stripe: Payment processing (when applicable) — Privacy, Cookies
  • Cloudflare: Security and performance optimization — Privacy, Cookies

4. Cookie Duration

Session Cookies

Temporary cookies that are deleted when you close your browser.

Persistent Cookies

Remain on your device for a set period or until you delete them. Our persistent cookies typically last:

  • Authentication cookies: 30 days
  • Preference cookies: 1 year
  • Analytics cookies: 2 years

5. Managing Cookies

You have several options to manage or disable cookies:

5.1 Browser Settings

Most browsers allow you to control cookies through their settings. You can:

  • View and delete existing cookies
  • Block all cookies
  • Block third-party cookies only
  • Clear cookies when you close your browser

5.2 Browser-Specific Instructions

5.3 Opt-Out Tools

For analytics cookies, you can opt out using:

5.4 Withdraw or Change Your Consent

You can withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal. Use the button below to reopen the cookie banner and change your preferences, or clear cookies/storage in your browser settings.

6. Impact of Disabling Cookies

Please note that disabling cookies may affect your experience:

  • You may need to log in every time you visit
  • Some features may not work properly
  • Your preferences will not be saved
  • Website functionality may be limited

Essential cookies cannot be disabled as they are necessary for the Service to function.

7. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. We currently do not respond to DNT signals, as there is no industry standard for how to interpret them.

8. Updates to This Policy

We may update this Cookie Policy periodically. We will notify you of significant changes by posting a notice on our website or sending you an email.

9. Contact Us

If you have questions about our use of cookies, please contact us:

GoBird OÜ

Registry Code: 17311365

Harju maakond, Tallinn, Lasnamäe linnaosa

Sepapaja tn 6, 15551, Estonia

Email: [email protected]